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.project-badge{font-size:10px}.conversation-customer{font-size:12px}.composer-topline{gap:4px}}.conversation-day{color:var(--text-muted);justify-content:center;align-items:center;gap:16px;margin:5px 0 8px;font-size:10px;display:flex}.conversation-day:before,.conversation-day:after{content:"";background:var(--border);width:50px;height:1px}.composer-character-count[data-over-limit=true]{color:var(--danger)}.inbox-refined .ticket-row{padding-left:49px;position:relative}.ticket-row .ticket-avatar{width:28px;height:28px;position:absolute;top:11px;left:11px}.ticket-row-subject{margin-top:4px}.inbox-refined .ticket-row-context{margin-top:6px}.inbox-refined .ticket-row-footer{margin-top:3px;font-size:10px}@media (max-width:767px){.composer-tool{width:38px;height:38px}}.inbox-refined .inbox-queue-tabs button{min-width:0}.inbox-refined .inbox-queue-tabs button>span:first-child{text-overflow:ellipsis;overflow:hidden}.inbox-refined .message p{font-size:14px}.inbox-refined .send-button{overflow-wrap:anywhere;max-width:55%}.inbox-refined .send-button>svg{flex-shrink:0}.inbox-refined .send-button:hover:not(:disabled){background:var(--accent);filter:brightness(1.08)}.workspace-topbar{justify-content:space-between;gap:12px}.operator-controls{align-items:center;gap:8px;display:flex;position:relative}.operator-icon{border:1px solid var(--color-border);background:var(--color-surface-elevated);width:38px;height:38px;color:var(--color-text-secondary);cursor:pointer;border-radius:12px;place-items:center;display:grid;position:relative}.operator-icon:hover{background:var(--color-surface-hover);color:var(--color-text-primary)}.operator-availability{border:1px solid var(--color-border);background:var(--color-surface-elevated);border-radius:12px;align-items:center;gap:8px;height:38px;padding:0 10px;display:flex}.operator-availability select{color:var(--color-text-primary);background:0 0;max-width:104px;font-size:12px}.operator-availability option{background:var(--color-surface)}.availability-dot{background:#7c879a;border-radius:50%;width:9px;height:9px;box-shadow:0 0 0 4px #7c879a14}.availability-dot[data-status=ONLINE]{background:#69b8ff;box-shadow:0 0 0 4px #69b8ff18}.availability-dot[data-status=BUSY]{background:#f5a45b}.availability-dot[data-status=BREAK]{background:#bd9aff}.operator-count{color:#fff;background:#ed4766;border-radius:10px;padding:1px 5px;font-size:10px;font-weight:700;position:absolute;top:-5px;right:-5px}.operator-alerts{z-index:90;border:1px solid var(--color-border-strong);background:var(--color-surface);border-radius:16px;width:360px;max-width:calc(100vw - 24px);position:absolute;top:48px;right:0;overflow:hidden;box-shadow:0 20px 60px #0008}.operator-alerts header{border-bottom:1px solid var(--color-border);justify-content:space-between;gap:8px;padding:16px;display:flex}.operator-alerts strong{font-size:13px;display:block}.operator-alerts small,.operator-alerts time{color:var(--color-text-muted);margin-top:4px;font-size:11px;display:block}.operator-alerts ul{max-height:min(420px,60dvh);overflow:auto}.operator-alerts li button{text-align:left;border-bottom:1px solid var(--color-border);cursor:pointer;gap:10px;width:100%;padding:14px 16px;display:flex}.operator-alerts li button:hover{background:var(--color-surface-hover)}.alert-unread-dot{background:#69b8ff;border-radius:50%;flex-shrink:0;width:7px;height:7px;margin-top:5px}.operator-alerts p{color:var(--color-text-secondary);padding:24px 16px;font-size:13px}.operator-alerts footer{color:var(--color-text-muted);border-top:1px solid var(--color-border);padding:12px 16px;font-size:10px}.operator-error{z-index:91;background:var(--color-surface-elevated);width:280px;color:var(--color-warning);border-radius:8px;padding:8px;font-size:11px;position:absolute;top:44px;right:0}@media (max-width:600px){.workspace-topbar>p{display:none}.workspace-topbar{justify-content:flex-end;padding:8px 12px}}.translation-panel{z-index:60;border:1px solid var(--color-border-strong);background:var(--color-surface);border-radius:16px;width:460px;max-width:100%;max-height:65dvh;padding:16px;font-size:13px;position:absolute;bottom:calc(100% + 8px);right:0;overflow:auto;box-shadow:0 16px 48px #0008}.translation-panel header,.translation-panel header strong{justify-content:space-between;align-items:center;gap:8px;display:flex}.translation-languages{align-items:center;gap:12px;margin:12px 0;display:flex}.translation-languages label{color:var(--color-text-muted);flex:1;font-size:11px}.translation-languages select{border:1px solid var(--color-border);width:100%;color:var(--color-text-primary);background:var(--color-surface-elevated);border-radius:8px;margin-top:4px;padding:8px;display:block}.translation-hint,.translation-result small{color:var(--color-text-muted);margin:8px 0;font-size:11px;display:block}.translation-result{border-top:1px solid var(--color-border);margin-top:14px;padding-top:12px}.translation-text{white-space:pre-wrap;overflow-wrap:anywhere;margin:10px 0;line-height:1.6}.customer-flags{flex-wrap:wrap;align-items:center;gap:4px;min-width:0;display:flex}.customer-flag{color:#c7b5f4;background:#a78bfa12;border:1px solid #a78bfa40;border-radius:6px;align-items:center;gap:4px;max-width:180px;padding:3px 6px;font-size:10px;line-height:1.3;display:inline-flex}.customer-flag>span{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.customer-flag svg{flex-shrink:0}.ticket-row .customer-flags{margin:6px 0}.customer-flags-detail{border-block:1px solid var(--color-border);margin:14px 0;padding:12px 0}.customer-flags-detail .customer-flags{margin-top:8px}.customer-flags-detail p,.customer-flags-detail small{color:var(--color-text-muted);margin-top:6px;font-size:11px;display:block}.global-nav-item{position:relative}.nav-pending-count{color:#18220a;text-align:center;font-variant-numeric:tabular-nums;background:#d5e87b;border-radius:7px;min-width:23px;margin-left:auto;padding:2px 6px;font-size:11px;font-weight:700;line-height:18px}.nav-pending-count[data-empty=true]{color:#a0b0c3;background:#243142}@media (min-width:768px){.app-shell[data-collapsed=true] .nav-pending-count{min-width:18px;padding:0 3px;font-size:9px;line-height:15px;position:absolute;top:0;right:0}}@property --tw-space-y-reverse{syntax:"*";inherits:false;initial-value:0}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-font-weight{syntax:"*";inherits:false}@property --tw-tracking{syntax:"*";inherits:false}@property --tw-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-shadow-color{syntax:"*";inherits:false}@property --tw-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-inset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-shadow-color{syntax:"*";inherits:false}@property --tw-inset-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-ring-color{syntax:"*";inherits:false}@property --tw-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-ring-color{syntax:"*";inherits:false}@property --tw-inset-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-ring-inset{syntax:"*";inherits:false}@property --tw-ring-offset-width{syntax:"<length>";inherits:false;initial-value:0}@property --tw-ring-offset-color{syntax:"*";inherits:false;initial-value:#fff}@property --tw-ring-offset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}@keyframes spin{to{transform:rotate(360deg)}}
.app-shell{--glass-base:#0d121b;--glass-panel:#131b27e6;--glass-soft:#1d273380;--glass-line:#d8e5ff12;--glass-edge:#d8e5ff20;--glass-highlight:#b9d8ff;--text-primary:#eaf0f8;--text-secondary:#aebccd;--text-muted:#8090a7;background:radial-gradient(ellipse at 50% -20%,#35557532,transparent 55%),var(--glass-base);grid-template-columns:204px minmax(0,1fr)}.app-shell #main-navigation{border-color:var(--glass-line);-webkit-backdrop-filter:blur(24px);backdrop-filter:blur(24px);background:#101722a6}.app-shell .sidebar-brand{border-color:#0000;height:76px;padding-inline:20px}.app-shell .brand-symbol{background:linear-gradient(145deg,#edf5cc,#b1d673);border-radius:10px;width:30px;height:34px;font-size:20px;box-shadow:0 2px 14px #c3e58515,inset 0 1px #fff8}.app-shell .brand-lockup small{letter-spacing:.01em;margin-top:3px;font-size:9px}.app-shell .nav-group-title{letter-spacing:.12em;color:#65758d;margin-top:25px;font-size:9px}.app-shell .global-nav-item{border-radius:10px;gap:10px;min-height:40px;padding:10px 12px;font-size:12px}.app-shell .global-nav-item[aria-current=page]{color:#e2eaca;background:linear-gradient(115deg,#d2e5af12,#c0dcff09);border-color:#c4d7b024;box-shadow:inset 0 1px #e8ffd40c}.app-shell .nav-pending-count{min-width:22px;height:21px;color:var(--text-secondary);background:#ffffff0b;border-radius:6px;padding:1px 5px;font-size:10px}.app-shell .global-nav-item[aria-current=page] .nav-pending-count{color:#1a271c;background:#d0e8a9}.app-shell .sidebar-footer{border-color:var(--glass-line);padding:16px 12px}.app-shell .workspace-topbar{border-color:var(--glass-line);background:0 0;min-height:60px;padding:0 24px}.app-shell .workspace-topbar>p{font-size:12px}.app-shell .operator-toolbar{gap:9px}.inbox-glass.inbox-workspace{background:0 0;flex-direction:column;gap:20px;padding:22px 24px 20px;display:flex}.origin-navigation{flex-shrink:0;min-width:0}.origin-navigation-heading{justify-content:space-between;align-items:center;gap:16px;margin-bottom:15px;display:flex}.origin-navigation-heading .eyebrow{letter-spacing:.16em;color:var(--text-muted);font-size:9px}.origin-navigation-heading h1{letter-spacing:-.035em;margin-top:3px;font-size:21px;font-weight:600}.origin-navigation-tools{align-items:center;gap:14px;display:flex}.origin-navigation-tools>span{color:var(--text-muted);align-items:center;gap:6px;font-size:11px;display:flex}.origin-navigation-tools button{border-color:var(--glass-edge);background:#ffffff04;align-items:center;gap:7px;font-size:11px;display:flex}.origin-cards{scrollbar-width:thin;gap:10px;padding:1px 1px 5px;display:flex;overflow-x:auto}.origin-card{border:1px solid var(--glass-line);text-align:left;background:linear-gradient(140deg,#e0edff07,#ffffff02);border-radius:13px;flex:1 0 164px;align-items:center;gap:11px;min-width:0;max-width:260px;padding:13px 15px;transition:background .15s,border-color .15s;display:flex;box-shadow:inset 0 1px #ffffff08,0 3px 10px #00000008}.origin-card strong{white-space:nowrap;font-size:12px;font-weight:550;display:block}.origin-card small{color:var(--text-muted);white-space:nowrap;align-items:center;gap:5px;margin-top:4px;font-size:10px;display:flex}.origin-card[aria-pressed=true]{background:linear-gradient(120deg,#8dbbff18,#c9dffc08);border-color:#a5c9f64d;box-shadow:inset 0 1px #c8e3ff16,0 4px 16px #0002}.origin-card:hover:not(:disabled){background-color:#cee0ff09;border-color:#b9d8ff40}.origin-selected{background:0 0;border-radius:50%;flex-shrink:0;width:5px;height:5px;margin-left:auto}.origin-card[aria-pressed=true] .origin-selected{background:#bed9fd;box-shadow:0 0 8px #a5ccff60}.project-avatar,.origin-all-icon{background:color-mix(in srgb,var(--project-color,#a7bbd5) 9%,#172030);border:1px solid color-mix(in srgb,var(--project-color,#a7bbd5) 24%,transparent);width:36px;height:36px;color:var(--project-color,#c0d2e9);letter-spacing:-.03em;border-radius:11px;flex-shrink:0;place-items:center;font-size:11px;font-weight:650;display:inline-grid;overflow:hidden;box-shadow:inset 0 1px #ffffff10}.project-avatar img{object-fit:cover;width:100%;height:100%}.project-badge .project-avatar{border-radius:6px;width:21px;height:21px;font-size:8px}.inbox-glass .inbox-panels{border:1px solid var(--glass-edge);background:#111923a3;border-radius:16px;flex:1;grid-template-columns:320px minmax(0,1fr);min-height:0;overflow:hidden;box-shadow:0 16px 60px #00000024,inset 0 1px #ffffff08}.inbox-glass .ticket-list-panel{border-right:1px solid var(--glass-line);background:#10182490}.inbox-glass .ticket-list-header{border-color:var(--glass-line);background:0 0;padding:18px 17px 12px}.inbox-glass .inbox-eyebrow{color:var(--text-muted);letter-spacing:.13em;font-size:8px}.inbox-glass .inbox-title{letter-spacing:-.035em;margin-top:3px;font-size:18px;line-height:1.4}.inbox-glass .count-badge{border:1px solid var(--glass-line);background:#c9dfff0b;border-radius:8px;min-width:28px;height:25px;font-size:11px;font-weight:500}.inbox-glass .inbox-queue-tabs{background:#080e1870;border-radius:10px;grid-template-columns:repeat(3,minmax(0,1fr));gap:3px;margin:15px 0 12px;padding:3px;display:grid}.inbox-glass .inbox-queue-tabs button{box-shadow:none;color:var(--text-muted);border:0;border-radius:7px;justify-content:center;gap:5px;padding:7px 5px;font-size:10px}.inbox-glass .inbox-queue-tabs button[aria-pressed=true]{color:#e4eed4;background:linear-gradient(#2a3544,#222e3c);box-shadow:inset 0 1px #ddebff15,0 2px 5px #0003}.inbox-glass .filter-count{color:inherit;opacity:.7;font-size:10px}.inbox-glass .inbox-ticket-search{border:1px solid var(--glass-line);background:#0b121b70;border-radius:9px;min-height:36px;padding:8px 10px}.inbox-glass .inbox-ticket-search input{outline:none;font-size:11px}.inbox-glass .inbox-sync-status{gap:6px;margin-top:11px;font-size:9px}.inbox-glass .list-filter-line{justify-content:space-between;align-items:center;gap:5px;margin-top:8px;display:flex}.inbox-glass .list-sort-hint{align-items:center;gap:4px;margin:0;font-size:9px;display:flex}.channel-filter select{color:var(--text-secondary);background:0 0;border:0;max-width:135px;padding:2px;font-size:10px}.inbox-glass .ticket-list{padding:7px}.inbox-glass .ticket-list>li{border:0;margin-bottom:3px}.inbox-glass .ticket-row{box-shadow:none;background:0 0;border:1px solid #0000;border-radius:11px;padding:13px 12px 13px 49px}.inbox-glass .ticket-row:hover{background:#c8e0ff05}.inbox-glass .ticket-row[aria-pressed=true]{background:linear-gradient(125deg,#4be1f91c,#4be1f907);border-color:#4be1f9;border-radius:15px;box-shadow:inset 0 1px #ffffff20,inset 0 0 22px #4be1f908,0 0 10px #4be1f912}.inbox-glass .ticket-row[aria-pressed=true]:before{display:none}.inbox-glass .ticket-row .ticket-avatar{background:#d8e6ff06;border-color:#d8e6ff16;width:28px;height:28px;font-size:9px;top:13px;left:11px}.inbox-glass .ticket-row-heading{font-size:12px}.inbox-glass .ticket-time{font-size:9px}.inbox-glass .ticket-row-subject{color:#b7c4d6;margin-top:6px;font-size:11px;font-weight:400}.inbox-glass .ticket-row-preview{color:#788aa2;margin-top:3px;font-size:10px}.inbox-glass .ticket-row-context{margin-top:10px}.inbox-glass .ticket-row-context .project-badge{color:#a9b9ce;gap:5px;font-size:9px;font-weight:400}.inbox-glass .ticket-row-context .project-avatar{border-radius:4px;width:15px;height:15px;font-size:6px}.inbox-glass .ticket-number{color:#687b94;font-size:9px}.inbox-glass .ticket-row-footer{font-size:9px}.inbox-glass .conversation-panel{background:linear-gradient(155deg,#1b253127,#0b121833)}.inbox-glass .conversation{height:100%;min-height:0}.inbox-glass .conversation-header{border-bottom:1px solid var(--glass-line);background:linear-gradient(120deg,#c3dbff04,#ffffff01);padding:18px 24px 12px;position:relative}.conversation-source{justify-content:space-between;align-items:center;gap:15px;margin-bottom:10px;display:flex}.conversation-source .project-badge{color:#d5e2f5;gap:8px;font-size:11px;font-weight:550}.conversation-source .project-avatar{border-radius:8px;width:26px;height:26px;font-size:9px}.conversation-source>span:last-child{color:var(--text-muted);font-size:10px}.conversation-source strong{color:var(--text-secondary);font-weight:400}.inbox-glass .conversation-customer{letter-spacing:-.02em;gap:10px;font-size:19px;font-weight:550}.inbox-glass .conversation-avatar{display:none}.inbox-glass .client-toggle{color:var(--text-secondary);border-color:var(--glass-edge);background:#ffffff04;align-items:center;gap:6px;padding:7px 9px;font-size:10px;display:inline-flex}.inbox-glass .conversation-header .conversation-subject{color:var(--text-muted);margin:3px 0 12px;font-size:12px;font-weight:400}.conversation-management>summary{color:var(--text-secondary);cursor:pointer;align-items:center;gap:7px;padding:6px 0;font-size:10px;list-style:none;display:inline-flex}.conversation-management>summary::-webkit-details-marker{display:none}.management-status{border-left:1px solid var(--glass-edge);color:#bbd5a1;margin-left:5px;padding-left:12px}.conversation-management[open]>summary{color:#dce9fc}.conversation-management[open]>summary>svg:last-child{transform:rotate(180deg)}.conversation-management-body{-webkit-backdrop-filter:blur(24px);backdrop-filter:blur(24px);z-index:25;background:#17212ff5;border:1px solid #9fb8d538;border-radius:12px;max-height:min(420px,55dvh);padding:18px;position:absolute;top:calc(100% - 5px);left:18px;right:18px;overflow-y:auto;box-shadow:0 15px 40px #0006,inset 0 1px #ffffff12}.inbox-glass .conversation-scroll{padding:22px 30px}.inbox-glass .message-list{gap:18px}.inbox-glass 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